True Again Carea program of FHE Health

Police, fire, EMS, dispatch and corrections

Confidential treatment for first responders

You spend your career helping other people. If you are dealing with PTSD, trauma, drinking or drug use, it is your turn. True Again Care, a program of FHE Health, explains what stays private, what the law may protect, and how FHE Health's first responder program works.

Worried about your job, or who will find out?

Those are fair questions. Fear of what could happen at work can keep people from getting care. Federal health officials note that fear of discrimination can keep people from seeking substance use treatment. A SAMHSA research bulletin on first responders notes that firefighters face barriers to getting help, such as stigma and the cost of treatment.

You are also not alone in what you are carrying. SAMHSA estimates that about 30 percent of first responders develop behavioral health conditions such as depression and PTSD, compared with about 20 percent of the general population.

Below is a plain explanation of what privacy rules cover, what job protections may apply, and what to check with your own department. It is general information, not legal advice.

What the law may protect

These federal and Florida rules may apply to you. Each one has limits, so read the details.

  • HIPAA. If your employer asks your health care provider for information about you, the provider cannot give it without your authorization, unless another law requires it. Your employer can still ask you for a doctor's note or other health information for things like sick leave or workers' compensation. HIPAA does not protect the employment records your department keeps, even if they include health information.
  • 42 CFR Part 2. This federal rule gives extra privacy protection to records from federally assisted substance use treatment programs. Those records cannot be used to investigate or prosecute a patient without the patient's written consent or a court order. You can ask a treatment program whether Part 2 applies to its records.
  • Family and Medical Leave Act (FMLA). If you are eligible, the FMLA may give you up to 12 weeks of unpaid, job-protected leave in a 12-month period for a serious health condition, and your group health coverage continues. It can cover substance use treatment from a health care provider, but not absences caused by substance use itself. Your employer may not act against you for taking FMLA leave for treatment. There is one limit. If your employer has a substance use policy that it has shared with all employees and applies the same way to everyone, it may still act under that policy during your leave, and that can include ending your job.
  • Americans with Disabilities Act (ADA). The ADA generally protects people in treatment or recovery from a substance use disorder who are not currently using illegal drugs. It generally does not protect current illegal drug use. Workers with PTSD, depression or other mental health conditions are protected from discrimination at work because of their condition, and may have a right to reasonable accommodations, such as a schedule that works around therapy.
  • Florida workers' compensation for PTSD. Florida law (section 112.1815, Florida Statutes) may allow workers' compensation for PTSD in law enforcement officers, firefighters, EMTs and paramedics who work for state or local government, including volunteers. It applies only after certain events on the job that the law lists. A licensed psychiatrist who is an authorized treating physician must diagnose the PTSD, and notice of the claim must be given within 52 weeks of the event or the diagnosis, whichever is later. The law does not list dispatchers or corrections officers. Ask your union or a workers' compensation lawyer whether it fits your situation.

Check your department's policies and your union contract

Federal law is only part of the picture. Your department's policies and your union contract may have their own rules about leave, sick time, return to duty and fitness-for-duty reviews.

Before you sign any release of information, ask exactly what it covers and who will see it. Your union representative, your EAP or an employment lawyer can help you read the fine print.

FHE Health works with first responder organizations, including unions. With your consent, the team can coordinate with your union about treatment, benefits and time away from work. Departments and unions can read more on our page for departments, unions and EAPs.

About FHE Health's first responder program

FHE Health started its first responder program in 2016. It serves police officers, firefighters, EMS professionals, dispatchers and corrections officers, and treats trauma, PTSD, substance use and other mental health concerns together.

Many of the program's clinicians and counselors have first responder or military backgrounds. Treatment takes place on FHE Health's campus in Deerfield Beach, Florida.

What the program includes

  • Residential treatment, with medically supervised detox first when you need it.
  • Partial hospitalization (PHP) and intensive outpatient (IOP) care, with program housing available at additional cost.
  • A morning IOP track for first responders, which can suit people who are still working.
  • Intensive EMDR, with longer and more concentrated sessions, for patients who are evaluated and meet clinical criteria.
  • A brain activity scan for each patient, which gives the clinical team more information to help guide treatment alongside therapy. Read about brain-based care.
  • Aftercare, including FHE Health's alumni program, referrals to first responder support groups in your home area, and case managers who set up psychiatric and therapy referrals.
  • Support for your family, including Stronger Together, a support group for spouses and partners of first responders, and a monthly First Responder Families podcast.

Levels of care

FHE Health offers several levels of care and can move you up or down a level as your needs change.

Treating PTSD and substance use together

PTSD and substance use often happen together. The VA's National Center for PTSD reports that more than 4 in 10 adults with PTSD also have problems with drug or alcohol use.

Both can be treated at the same time, and research shows that works. The VA and Defense Department's PTSD guideline strongly recommends three trauma-focused therapies: cognitive processing therapy (CPT), prolonged exposure (PE) and EMDR. It also suggests that a substance use disorder should not keep you from getting them.

At FHE Health, both conditions are treated in one coordinated plan. PTSD care can include CPT, EMDR, exposure therapy and group therapy, often alongside medication and psychiatric care. Before recommending EMDR, the clinical team reviews your trauma history, substance use, diagnoses and safety.

Learn more about trauma and PTSD treatment, or read PTSD and alcohol in first responders: what helps.

Questions first responders ask

Will my department find out?

Not from FHE Health without your permission, except where the law requires it. Your department may know you are on leave, and if you file a workers' compensation claim or sign a release, for example for a fitness-for-duty review, your employer may see health information tied to that claim or release. Check your department's policies so you know what to expect.

Can I keep my job?

No one can promise that, and we will not. Laws such as the FMLA and the ADA may offer some job protection while you get treatment, depending on your situation. Your union representative or an employment lawyer can help you understand your rights.

Do you treat dispatchers and corrections officers?

Yes. FHE Health's first responder program serves police officers, firefighters, EMS professionals, dispatchers and corrections officers.

Can I keep working during treatment?

Possibly. Residential care usually means stepping away from work for a while, but intensive outpatient care, including the morning track for first responders, can suit people who are still working. Your clinical needs decide which level fits.

What if I am not sure it is that bad?

You do not need to be sure before you call. Admissions staff will ask some questions, explain your options and check your benefits, and checking does not commit you to treatment. If FHE Health is not the right fit, they can point you toward another provider.

Ask your questions in confidence

Call FHE Health admissions at (833) 596-3502, 24 hours a day, 7 days a week. You can ask about privacy, levels of care and your benefits before you decide anything.

Sources

  1. HHS: Employers and health information in the workplace (HIPAA)
  2. HHS: Fact sheet, 42 CFR Part 2 final rule
  3. U.S. Department of Labor: Family and Medical Leave Act
  4. 29 CFR 825.119: FMLA and substance use treatment
  5. ADA.gov: The ADA and opioid use disorder
  6. EEOC: Depression, PTSD and other mental health conditions in the workplace
  7. Florida Statutes, section 112.1815
  8. SAMHSA DTAC: First responders, behavioral health risks (May 2018)
  9. VA National Center for PTSD: Substance use and PTSD
  10. VA/DoD PTSD Clinical Practice Guideline, Quick Reference Guide (2023)
  11. SAMHSA: 988 Suicide & Crisis Lifeline

Related

Call (833) 596-3502What to expect